User name:
Password:
 

 

Copyright © 2006.
cisco-certificatiom.co.uk
All Rights Reserved
Customer Service (Videos): Getting Your Customer Experience Right (Interview)
Product Code: pb036 Time: 3.0 minute(s) CEUs:

Summary:

Creating a better customer experience on line is critical to customer retention. Watch as Patricia Seybold, founder and CEO of the Patricia Seybold Group, author and speaker, discusses how branding your customer experience can lead to customer loyalty.

Objectives:



    Topics:

    • Interview with Patricia Seybold

    Technical Requirements:

    P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

    Copyright � 2006 Webteks. All rights reserved.